1. Your first box will be sent out within 1-2 days of your order. 

2. The next box will be sent after 20th of the following month.

3. All other boxes are sent after 20th of each month 

4. You will receive email reminder 3 days before auto-renewal - there you can pause, cancel or continue. 

You can make changes to your subscription at any time by logging into your Crafty Nectar Account.

To skip a box or update your subscription, log into your account at craftynectar.com (it's at the top right of the page).

You'll be able to manage your subscription completely from here. You can skip your next box, you can change billing details, all by clicking on MANAGE YOUR SUBSCRIPTIONS and then selecting the options. 

- Delivery schedule

- Subscriptions

- Billing information

- Purchase history

Cancellation: To cancel your subscription entirely, please click on 'subscriptions' and then click 'cancel' on actions. 

IMPORTANT INFO: you will get a subscription reminder via email 2-3 days (depending on time zone) before your bill date. Here you can pause, skip or cancel. If you fail to cancel before the renewal date and wish to no longer use our service there will be no refund.

To skip a box or update your subscription, log into your account at craftynectar.com (its at the top right of the page)

You'll be able to manage your subscription completely from here. You change billing details and delivery address,by clicking on MANAGE YOUR SUBSCRIPTIONS and then selecting the options. 

To change card details click: Billing information

To change address details click: Subscriptions > Subscription Orders > 'Edit' Address

The ciders in our boxes are premium, quality ciders made from small craft producers made with passion and care. Supermarkets are extremely limited in their real cider range and our bottles actually match the prices if they stock an equivalent quality cider, whilst giving you access to undiscovered gems from around the UK. Alongside delivery to your door and a quality subscription plan our subscribers are getting great value for money.

Once you box is shipped you will receive an email notification with a link to track your order on Parcelforce.

If there is a delay in arrival, please check your tracking. Because it alcohol we send all of our parcels on a signed for service which require a signature from a person 18+ years of age. Parcels cannot be left in safe places and maybe delivered to a neighbour or taken to your local Post Office. Alternatively up to three delivery attempts may be made before your parcel is held at the depot where it will await further delivery instruction.

Delivery is £5.99 for our cider boxes and we use Parcelforce for all deliveries. Once the order is shipped you will receive tracking information. 

Delivery for multiple box orders will be higher, based on weight and number of boxes, and is shown at checkout.

Next day delivery if you order by 12pm but please allow 2-3 working days from the date of order.

If you do change your mind about your order and no longer want your ciders, we have a no questions asked return policy. Please get in touch with us at customerservices@craftynectar.com within 3 days of receiving your order. We only offer refunds for returned orders and do not offer any exchanges. Original delivery charges are non-refundable if your order is returned except in cases where there is an issue with the order.

The cost of postage and safe return of returned orders are the responsibility of the customer until the order is back in our warehouse. We recommend that a trackable method of postage is chosen and you hold on to the proof of postage. Sadly we do not collect.

Once your order has been returned we will get in touch to let you know it has been received and your refund has been processed. Refunds will be issued back to your original method of payment.

Sadly NOT :( 

We're UK only. We get this question everyday and are looking into ways to ship UK cider all over the world. 

Please only email us customerservices@craftynectar.com. We don't have any phone contacts as we are usually out packing orders in the warehouse.

Birthday? Wedding gift? Special date? 

Please add any special instructions to your order and we will arrange for delivery to be made as near as possible to that date. 

Gift recipients can take control of the account if they want to carry on with the subscription. e.g. you only paid for 3 month membership and they want to carry on. 

Simply email us with an order name or number at customerservices@craftynectar.com and we can have this done for you right away.

Yes, you will be able to add a gift message at checkout which will be included on a Gift Card in your box.

No price information will be included in the box on any orders.

You will be sent a notification email once your order has been dispatched from our warehouse.

You can then track your order through the online tracking ID. You will receive an email with attached tracking ID on the day of delivery, which will allow you to monitor the status of your package through each stage of the courier network.

You will receive another notification email once your order has been successfully delivered to the recipient or their neighbour. Please email customerservices@craftynectar.com if there is a problem with your order.