1. Your first boxwill be sent out the 1-2 days from order Mon-Thursday. If ordered Fri - Sun the boxes will be shipped out Mon the following week. 

2. Thenext subscription box will be sent the following month 

3. The boxes are sent onthe last weekof every month 

4. You will receive email reminder 3 days before renewed - there you can pause, cancel or continue. 

You can make changes to your subscription at any time by logging into your Crafty Nectar Account.

To skip a box or update your subscription, log into your account at craftynectar.com (its at the top right of the page)

You'll be able to manage your subscription completely from here. You can skip your next box, you can change billing details, all by clicking on MANAGE YOUR SUBSCRIPTIONS and then selecting the options. 

- Delivery schedule

- Subscriptions

- Billing information

- Purchase history

Cancellation: To cancel your subscription entirely, please click on 'subscriptions' and then click 'cancel' on actions. 

IMPORTANT INFO: you will get a subscription reminder via email 2-3 days (depending on time zone) before your bill date. Here you can pause, skip or cancel. If you fail to cancel before the renewal date and wish to no longer use our servicethere will be no refund.

Use this text to answer questions in as much detail as possible for your customers.

To skip a box or update your subscription, log into your account at craftynectar.com (its at the top right of the page)

You'll be able to manage your subscription completely from here. You change billing details and delivery address,by clicking on MANAGE YOUR SUBSCRIPTIONS and then selecting the options. 

To change card details click: Billing information

To change address details click: Subscriptions > Subscription Orders > 'Edit' Address

The ciders in our boxes are premium, quality ciders made from small craft producers made with passion and care. Supermarkets are extremely limited in their real cider range and our bottles actually match the prices if they stock an equivalent quality cider, whilst giving you access to undiscovered gems from around the UK. Alongside delivery to your door and a quality subscription plan our subscribers are getting great value for money.

The monthly plan is billed every month and on the 20th of each month. Your 'Next charge date' is available in your account under the 'subscriptions' section. Please note: you will get an email to notify you 3 days before renewal. 

IMPORTANT INFO: you will get a subscription reminder via email 3 days before your bill date. 

Here you can pause, skip or cancel.

 If you fail to cancel before the renewal date and wish to no longer use our service there will be no refund. 

Once the box is shipped you will receive an email notification, you will there have the relevant details to track your order. 

Delivery is £4.99 for our cider boxes and we use ACP as the professional courier. Once the order is shipped you will receive tracking information. 

Next day delivery if you order by 1pm but ongoing the average delivery timescale is 2-3 working days from the item being shipped out, but can take a little longer in some cases so please allow up to 3 working days before getting in touch.

If you do change your mind about your order and no longer want your ciders, we have a no questions asked return policy. Please get in touch with us at info@craftynectar.com within 3 days of receiving your order. We only offer refunds for returned orders and do not offer any exchanges. Original delivery charges are non-refundable if your order is returned except in cases where there is an issue with the order.

The cost of postage and safe return of returned orders are the responsibility of the customer until the order is back in our warehouse. We recommend that a trackable method of postage is chosen and you hold on to the proof of postage. Sadly we do not collect.

Once your order has been returned we will get in touch to let you know it has been received and your refund has been processed. Refunds will be issued back to your original method of payment.

Sadly NOT :( 

We're UK only. We get this question everyday and are looking into ways to ship UK cider all over the world. 

Oh no! It breaks our heart to hear that our ciders have been damaged but we understand this can sometimes happen during transit as they are fragile goods. 

If you've received a box with a broken bottle, we please email at customerservices@craftynectar.com 

We kindly ask you to send through the following to help us evaluate the situation and come up with the best solution for you:

1) Photographic evidence of your damaged box –  3 - 5 photos (inside, outside, contents and postage label of the box)

2) Your name or email address linked to your account

3) Order or subscription number associated with the box in question 

Birthday? Wedding gift? Special date? 

Please email customerservices@craftynectar or go to our live chat feature at www.craftynectar.com. If you give us the order number and requirements we will arrange a delivery near that date. 

Gift recipients can take control of the account if they want to carry on with the subscription. e.g. you only paid for 3 month membership and they want to carry on. 

Simply email us with an order name or number at customerservices@craftynectar.com and we can have this done for you right away.

Yes, you will be able to add a gift message at checkout. 

No price information will be included in the box. 

You will be sent a notification email once your order has been dispatched from our warehouses.

You can then track your order through the online tracking ID. You will receive an email with attached tracking ID on the day of delivery, which will allow you to monitor the status of your package through each stage of the courier network.

You will receive another notification email once your order has been successfully delivered to the recipient or their neighbour. Please email customerservices@craftynectar.com if there is a problem with your order.